Frequently asked questions
Quick answers about posting, browsing, and how ISO fits into neighborhood buying and selling. For product ideas, use Feedback.
What are hashtags for?
Optional categories on your ISO (up to five). They help neighbors filter the feed—for example #bike or #furniture. Tags like #buynothing, #donation, #gift, or #free mark posts where you’re open to gifts or neighbor giving; they use the same public feed as every other ISO.
What does “ISO” mean here?
ISO means “In Search Of.” It’s a wanted post: you describe what you’re looking for, your budget range, and the condition you’ll accept so neighbors who have it (or something close) can find you.
How is ISO App different from Marketplace or Nextdoor?
ISO is demand-led: you post the ask first. The feed is built around neighbor ISOs, in-app messaging, and clear status (active, pending, found) instead of burying wanted posts in group chat scroll.
Who can see my ISO?
Neighbors browsing the public feed can see listings you mark as listed publicly. You can unlist from the public feed anytime while keeping the post in your account. Staff moderation may hide posts that violate guidelines.
Do I need an account to browse?
You can browse the feed without signing in. To post an ISO or message someone, you’ll need an account (Google sign-in is available where configured).
How long do listings stay active?
Each ISO has an active-until date (typically seven days from posting). When that date passes, the listing expires automatically. During beta you may see a free renewal option to extend another seven days.
Is ISO App a store or payment platform?
No. ISO helps you connect with neighbors. Any payment, pickup, or dispute is between you and the other person. See our Terms of Service for details.
What data do you collect?
We collect what’s needed to run accounts and posts (for example email, ZIP for neighborhood context, and messages you send in-app). Read the Privacy Policy for the full list and how to reach us.
New to the concept? Read What is an ISO post?.